Privacy policy
This Privacy Policy describes how A2B LIFE Pty Ltd - PTP Naturals (“we”, “us”, “our”) collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all visitors, customers, and users of our website and services.
By using our website or providing personal information, you consent to the practices described in this policy.
1. PERSONAL INFORMATION WE COLLECT
We may collect the following types of personal information:
• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and payment details
• Account login details
• Customer service communications
• IP address, device type, browser type
• Website usage and interaction data
We only collect information reasonably necessary for our business operations.
2. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information when you:
• Place an order
• Create an account
• Join a waitlist
• Subscribe to email or SMS updates
• Contact customer support
• Complete checkout through Shopify
• Browse or interact with our website
We may also collect information using cookies and similar tracking technologies.
3. WHY WE COLLECT PERSONAL INFORMATION
We collect and use personal information to:
• Process orders and payments
• Deliver products
• Manage customer accounts
• Provide customer support
• Send order confirmations and updates
• Send marketing communications (if you opt in)
• Improve our website and services
• Prevent fraud and security issues
• Meet legal and regulatory obligations
4. DIRECT MARKETING
We may send marketing communications if you have opted in.
You can unsubscribe at any time using the link in our emails or by contacting us.
We comply with the Spam Act 2003 (Cth).
5. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to:
• Shopify Inc. (ecommerce platform)
• Shopify Payments (payment gateway)
• Shipping and fulfilment partners
• IT and hosting service providers
• Email and SMS marketing platforms
• Professional advisers (lawyers, accountants)
• Government or regulatory authorities where required by law
We do not sell personal information.
6. SHOPIFY
Our store is hosted on Shopify Inc. Shopify provides the ecommerce platform that allows us to sell our products.
Your data is stored through Shopify’s data storage, databases and general Shopify application. They store your data on secure servers behind firewalls.
Payment information is encrypted and processed via Shopify Payments in accordance with PCI-DSS standards.
Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy
7. OVERSEAS DISCLOSURE
Shopify and some service providers may store personal information outside Australia, including in the United States and Canada.
We take reasonable steps to ensure overseas recipients handle personal information consistently with Australian privacy laws.
8. COOKIES
We use cookies to:
• Operate the website
• Remember user preferences
• Analyse website traffic
• Improve performance
You can disable cookies in your browser settings. Some features may not function correctly if cookies are disabled.
9. DATA SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
No method of transmission over the internet is completely secure.
10. DATA RETENTION
We retain personal information only for as long as necessary for business or legal purposes.
When no longer required, information is securely destroyed or de-identified.
11. ACCESS AND CORRECTION
You may request access to personal information we hold about you and request corrections if inaccurate.
Requests can be made using the contact details below.
12. CHILDREN
Our services are not intended for children under 16 years of age.
We do not knowingly collect personal information from children.
13. COMPLAINTS
If you believe we have breached Australian privacy laws, contact us.
If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
14. CONTACT
PTP Naturals Australia Pty Ltd
Email: hello@ptpnaturals.com
